Last updated: January 13, 2025

This Privacy Policy describes how Shipshark ApS ("we", "us", or "our") collects, uses, and discloses your personal information when you use our 3PL services, Shopify app, or interact with our website (collectively, the "Services"). This policy applies to both our e-commerce clients and their end customers.

Information We Collect

As a 3PL provider and Shopify app developer, we collect and process the following types of information:

• Order information (shipping addresses, order contents, customer contact details)
• Webshop integration data (API keys, shop URLs, configuration settings)
• Analytics data about shipment performance and delivery statistics
• Customer service correspondence

How We Use Your Information

We use the collected information for:

• Fulfilling and shipping orders on behalf of our e-commerce clients
• Providing warehousing and logistics services
• Generating shipping labels and customs documentation
• Analyzing delivery performance and optimizing our services
• Providing customer support and handling returns

Data Storage and Security

All data is stored within the European Union in compliance with GDPR requirements. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit and at rest.

Data Sharing

We share data only with necessary service providers, including:

• Shipping carriers to facilitate deliveries
• Shopify for app integration purposes
• Analytics providers to improve our services

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to our processing of your data
• Data portability

Contact Us

For any privacy-related questions or requests, please contact us at:

Email: info@shipshark.dk
Address: Haraldsvej 66D, 8960, Randers SØ, Denmark